Escalation Engineer - Cloud

About the role

ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback.

What you'll do

• This is a Hybrid (Mohali) role, reporting to the Escalation Manager in the Customer Success department
• In this role, you will play an integral part in solving critical technical challenges faced by client-facing teams, driving customer value
• What you’ll do (Role Expectations)
• Engaging with customers on escalated support issues or important customer situations
• Participating in a 24x7 Support Operation and 24x7 on-call rotation

What you need

• 8–14 years in customer support & success
• Customer success
• Linux
• Problem solving
• Any graduate

Good to have

• Terraform
• Azure
• Cloud security
• AWS
• GCP