Executive

About the role

Executive at EXL. Ensure that the transactions processed are as per standard operating procedures available on client learning management system.

What you'll do

• Ensure that the transactions processed are as per standard operating procedures available on client learning management system
• Process refunds correctly, ensuring they are issued to the appropriate payees as per SOPs
• Communicate effectively with clients via email and MS Teams, Providing timely and accurate responses
• Ensure that the assigned targets in accordance with the SLA metrics are met
• Ensure that the quality of the transactions is in compliance with predefined parameters as per SLA metrics

What you need

• 0–0.5 years in operations
• SOP writing
• Reporting
• Coordination
• Excel
• B.Com or BBA