Executive - Technical Support

About the role

They will solve the technical problems through an Internet-based system, telephone calls, and email. They must have strong communication skills, both verbal and written, and be able to work under pressure to solve the technical problems for personal and business clients. Familiarizing the customer with platform features by conducting product demonstrations and detailed trainings of the entire solution via online medium such as Google Meet.

What you'll do

• Onboarding new customers via calls, emails and texts
• Supporting various system users such as OEM Teams, dealers, authorized service centers with features like fleet monitoring, fleet maintenance
• Maintaining customer service targets by strictly adhering to prescribed turnaround timelines for issue resolution

What you need

• 0–2 years in it support & networking
• MS Office
• Diploma or B.Tech or B.E.

Good to have

• CRM
• Freshdesk

What you get

• ₹2.5 L–₹3.5 L a year