Facility Engineer GIT

About the role

The L1 Support role in Situation Management / Critical Incident Management is responsible for providing first-level support for all P1 & P2 incidents reported from the Application and Infrastructure environments. This role involves crisis management, escalation management, bridge management, executive communication management, critical key SLA management, emergency change management, vendor management, and post-incident report management.

What you'll do

• Own and meet the target of Critical SLAs every month
• Govern outages end-to-end and restore the impact/services within SLA
• Liaise with Technical management and other ITSM Teams to meet the KPI of Situation Management
• Act as a Crisis Manager and handle crisis situations based on the BCM process
• Govern and manage the technical bridge and management bridges with HCL Technologies, Customer & vendors

What you need

• 12–22 years in software engineering
• Git
• ITIL
• Telecom
• Any graduate