Field Tech Supervisor

About the role

Field Tech Supervisor at NTT DATA Services. Manage Technical Support Team- Lead a team of technical support specialists. They provide support, supervise staff.

What you'll do

• Manage Technical Support Team- Lead a team of technical support specialists. They provide support, supervise staff
• Implement Best Practices- Research and implement best practices in help desk and IT support. They also ensure policies and procedures are followed
• Facilitate Meetings- By managing and facilitating meetings, Service delivery managers ensure that teams are improving performance, service, and product quality
• They use information gathered at these meetings to target areas that need improvement
• Review Contractual Metrices- To ensure that contractual metrices like SLs and KPIs are met

What you need

• 5–7 years in software engineering
• Any graduate