FN TEC Engineer

About the role

As an Fixed Network Technical Expertise Center Engineer, you will play a pivotal role in delivering Level 3 technical support for FN BBN Access products within a dynamic support environment. You will collaborate with cross-functional teams - including regional TAC/CDO, product units (PLM, TPM and R&D) and Professional Services- to ensure efficient and effective solution delivery and high customer satisfaction.

What you'll do

• Play a pivotal role in delivering Level 3 technical support for FN BBN Access products within a dynamic support environment
• Collaborate with cross-functional teams - including regional TAC/CDO, product units (PLM
• Troubleshoot and debug complex field issues remotely, collaborating closely with TAC and R&D teams to drive issue resolution
• Create and manage high-quality Jira tickets, ensuring timely follow-up and resolution with R&D
• Conduct root cause analysis and recommend corrective actions

What you need

• 5–9 years in electrical & electronics
• Telecom
• Troubleshooting
• Linux
• TPM
• JIRA
• Root cause analysis
• M.Tech or MCA or M.Sc

Good to have

• Python