Forward Deployed Engineer {Chennai}

About the role

As a Forward Deployed Engineer at DevRev, you will work closely with our pre- and post-sales Customer Experience team by developing solutions over the core platform via applications written in TypeScript, JavaScript, Python, etc. One of the key functions of this role is, building the Knowledge Graph that includes integration of DevRev with other SaaS and non-SaaS systems through webhooks and APIs and/ or real-time communication architectures.

What you'll do

• Optimize AI Performance: Apply prompt engineering, fine-tune semantic search engines, and leverage generative AI techniques to enhance agent accuracy and user experience
• Own Data Insights: Write SQL queries, perform data analysis, and build dashboards to surface insights that drive customer decision-making
• Lead Cross-functional Collaboration: Maintain constant communication loops with customers, engineering, product, customer success, support
• Guide Technical Adoption: Learn and master new tools, then guide customers through critical workflows like code repository integrations and advanced configurations

What you need

• 5–9 years in software engineering
• Data structures
• TypeScript
• JavaScript
• Python
• AWS
• LLMs
• M.Sc or B.Tech or B.E. or B.Sc or BCA or M.Tech or MCA

Good to have

• Go
• SQL
• Prompt engineering
• GraphQL
• GCP
• CI/CD