Forward Deployed Engineer

About the role

We're hiring a Forward Deployed Engineer (FDE) to work at the intersection of engineering and customer delivery - translating enterprise business problems into production AI deployments on the GreyLabs platform. This is not a back-office engineering role.

What you'll do

• Own enterprise implementations end-to-end - from understanding business workflows and designing AI use-cases, to configuring the platform, building integrations
• Integrate with enterprise systems - CRMs, ticketing tools, dialers, internal APIs, and databases using Python, REST APIs, webhooks, SFTP/S3, and batch data pipelines
• Improve outcomes continuously - analyze conversation logs, system behavior, and performance metrics to optimize accuracy, containment
• Feed insights back to product - identify patterns across customer deployments that should become platform features, reusable templates

What you need

• 3–5 years in software engineering
• REST APIs
• Python
• AWS
• CRM
• LLMs
• Prompt engineering
• Any graduate

Good to have

• GCP
• Prototyping
• ETL
• Ticketing tools