Forward Deployed Engineer

About the role

The Forward Deployed Engineer (FDE) works directly with engineers inside our enterprise customers' organizations to help them succeed with the Vendasta platform, and to uncover what they need next. You'll be the technical bridge between our customers and our product team — spending real time on-site, understanding how customers actually use the platform, and turning what you learn into input for the product roadmap.

What you'll do

• Identify gaps, friction points, and new opportunities through hands-on discovery
• Translate what you learn on-site into clear, actionable input for R&D's product roadmap and sprint planning
• Navigate difficult customer conversations with confidence
• Travel to customer sites regularly to maintain a real, working relationship
• Solve unfamiliar technical problems on the fly, using whatever stack and tools the customer already has in place

What you need

• 5–8 years in software engineering
• System design
• Roadmapping
• Agile
• B.Sc or B.Tech or B.E. or BCA