Grievance Redressal Officer_HO & SUPPORT_0224_1288_1070938

About the role

Grievance Redressal Officer_HO & SUPPORT_0224_1288_1070938 at Kotak Mahindra Bank. Reinstating the faith of consumers in the brand through effective and efficient resolution of all escalations received at Senior Management Desk.

What you'll do

• Reinstating the faith of consumers in the brand through effective and efficient resolution of all escalations received at Senior Management Desk
• Interact with Senior Stakeholders with in the Group to deliver quick and effective resolution for all escalations
• Suggest projects for improvement in Consumer Experience, Operational Efficiency, Digitization of Customer Journeys
• Driving Net Promoter Score (NPS) for the Nodal Office through best in class service recovery
• Establishing a culture across all customer channels, viz Branch Banking

What you need

• 6–8 years in finance, audit & banking
• Complaint handling
• Excel
• Customer service
• PowerPoint
• Any graduate

What you get