Head - EPMP Automation

About the role

Head – EPMP Automation – This person is responsible for driving the development & Operations of contractual Deliverables and Life Cycle Management of the EPMP Automations and Infra Platforms . The purpose of this role is to secure delivery performance, in alignment with the Business Case and BA MS Targets.

What you'll do

• Governance of the deployed EOE Processes including regular audits, KPIs monitoring
• Definition and ownership Reporting strategy to achieve stretching cost saving and performance improvement targets as set by Head-Automations ,Tools ,Reporting ,OSS and…
• Lead the development, maintenance, integration and performance management of EPMP automation portfolio working together with SL Operate
• Lead innovation and adoption of new ways of working, including opportunities to leverage agile methodologies in how we build and scale new capabilities
• Handle emergencies and if required coordinate with Emergency support team

What you need

• 15–27 years in customer support & success
• Machine learning
• Escalation handling
• Performance management
• Learning and development
• Telecom
• Communication
• B.Tech or B.E.