i2nd Level Supporter - E-banking

About the role

As an i2nd Level Supporter - E-banking, you will play a key role in maintaining the reliability and performance of digital banking services. You will provide advanced technical support to customers, investigating and resolving issues affecting e-banking platforms and related digital services.

What you'll do

• Provide technical second-level support for digital services and e-banking platforms
• Analyze, troubleshoot, isolate, and resolve technical incidents affecting banking applications and related services
• Manage incident and problem tickets, ensuring timely follow-up and resolution
• Provide telephone-based customer assistance in both German and French
• Handle support requests through telephone, email, and remote-access tools while adhering to established processes and service-level agreements (SLAs)

What you need

• 1–3 years in finance, audit & banking
• Customer service
• IAM
• iOS
• TCP/IP
• Android
• Firewalls
• Any graduate