Implementation Consultant

About the role

As a Senior Implementation / Implementation Lead, you will own mid-to-complex client implementations end-to-end — from discovery and process mapping through configuration, testing, training, and go-live. You'll act as a trusted advisor to clients, a hands-on product expert, and a mentor to junior team members, while leveraging AI tools to accelerate delivery and improve quality at every stage of the project lifecycle.

What you'll do

• Oversee and/or configure client accounts, including testing, refining, and directing the contributions of other team members
• Track time and profitability of implementation projects, providing recommendations on streamlining, automation, or process redesign
• Coordinate and conduct virtual user training sessions for client teams
• Ensure client objectives and requirements are clearly conveyed and tracked throughout the implementation lifecycle
• Serve as a mentor to new team members, including on best practices for using AI tools responsibly and effectively

What you need

• 10–14 years in consulting & strategy
• PowerPoint
• Research
• Excel
• Project management
• LLMs
• Six Sigma
• Any graduate

Good to have

• Agile
• Machine learning
• Azure
• Transcription
• Test cases
• Power Automate