Implementation Engineer

About the role

We are seeking a proactive and technically minded Implementation Engineer to manage the onboarding of new clients and support business-as-usual (BAU) clients by ensuring ongoing data quality and handling Tier 1 technical support for assigned clients. This client-facing role is based in Bangalore, Indi and sits at the intersection of onboarding, technical troubleshooting, and customer enablement.

What you'll do

• Lead the onboarding process for new clients, including project planning, setup, and technical implementation
• Provide Tier 1 technical support to all clients, resolving basic integration issues, platform access/configuration problems, and common data errors
• Monitor and manage ongoing client data health, proactively identifying and resolving data collection or integration issues
• Ensure a consistent and high-quality onboarding experience across clients, continuously reducing onboarding time and improving system adoption
• Train client-side system administrators to independently manage platform operations

What you need

• 4–7 years in software engineering
• SQL
• Shell scripting
• Docker
• Kubernetes
• Linux
• Customer success
• Any graduate

Good to have

• Firewalls