Implementation Manager, Accountant

About the role

Implementation is an essential differentiator for Rippling. As an Implementation Manager, you will work with our customers to implement and drive the adoption of Rippling’s suite of products. You will consult with the customer to understand their unique objectives and leverage deep knowledge of Rippling’s products as well as a strong commitment to customer experience to help clients realize the full potential of our offerings.

What you'll do

• Proactively manage the implementation process end-to-end, consulting with customers to align on target timelines and specific goals
• Drive adoption of purchased products providing bespoke guidance, best practices, and insights that empower clients to maximize the platform’s capabilities
• Partner with Sales, Account Management, Technical Account Management, and Support to ensure seamless hand-offs and long-term customer success
• Collaborate closely with Product and Engineering to offer feedback on customer insights, partner on technical issues
• Collaborate with internal teams in the development of processes and best practices which integrates customer feedback and learnings to increase operational efficiency…

What you need

• 3–6 years in accounting & taxation
• Payroll
• Customer success
• Any graduate