Implementation Manager, SSB

About the role

Implementation is an essential differentiator for Rippling. As an Implementation Manager, you will work with our SSB customers (startups and small to medium sized businesses) to implement and drive the adoption of Rippling’s suite of products. You will leverage deep knowledge of Rippling’s products as well as strong commitment to customer experience.

What you'll do

• Proactively manage the implementation process end-to-end to achieve customers' target timelines and goals
• Drive adoption of purchased products
• Partner with Sales, Account Management, Technical Account Management and Support to ensure seamless hand-offs
• Collaborate closely with Product and Engineering to improve and troubleshoot customer issues as well as provide feedback on product enhancements
• Support in the development and documentation of processes and best practices

What you need

• 1–4 years in consulting & strategy
• Project management
• Any graduate