Implementation Manager

About the role

You’ll empower your team to take on increasingly complex technical implementations while driving operational excellence across the global support function. Demonstrated ability to mentor, coach, and develop technical talent, specifically with a track record of successfully growing a team's capacity and technical skills from supporting low-complexity tasks to handling higher-complexity project support.

What you'll do

• Manage the team’s global operation, overseeing implementation support across APAC, EMEA
• Provide hands-on technical leadership, advanced technical guidance, coaching, and mentorship to Implementation Engineers while building the team’s technical depth
• Identify skill gaps and implement targeted training initiatives that enable the team to support increasingly complex technical implementations
• Lead hiring, onboarding, performance reviews, goal setting, feedback, and career development plans to build and retain a high-performing technical team
• Partner with regional leadership and cross-functional stakeholders to define strategic objectives, workflows, service level agreements, and key performance indicators

What you need

• 5–9 years in consulting & strategy
• SQL
• Change management
• HTML
• CSS
• JavaScript
• React
• Any graduate