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Implementation Specialist - II

Keywords Studios·Pune

Pay not stated5–9 yrsFull-time
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About the role

We are looking for an Implementation Specialist - II to join our Professional Services team based in Pune, Maharashtra. You will be part of a team of engineers and implementation specialists who build customized solutions for Helpshift’s Enterprise clients, driving strategic revenue enablement by ensuring that our SaaS platform is seamlessly aligned with clients’ tech stack, workflows, and core Support and Engagement objectives.

What you'll do

  • Agile Delivery & Jira Operations: Work in Agile/Scrum sprints, tracking time and deliverables in Jira for billable SOW accounting and capacity planning
  • Own End-to-End Onboarding: Manage simultaneous technical implementation projects from initial kick-off through go-live and handoff to Customer Success
  • Issue Resolution: Diagnose and troubleshoot complex technical issues during setup, testing, and go-live

What you need

  • 5–9 years in consulting & strategy
  • Terraform
  • Node.js
  • REST APIs
  • Power Automate
  • Python
  • JavaScript
  • Any graduate

Good to have

  • Docker
  • Azure
  • JIRA
  • Customer success
  • iOS
  • Power BI

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