Implementation Specialist, Single

About the role

An Implementation Specialist is responsible for guiding new Weave customers through the implementation, training, and activation of the Weave platform during the onboarding process. This role serves as the primary point of contact throughout onboarding, ensuring customers are properly configured, trained, and prepared to successfully adopt scheduling, texting, and communication workflows.

What you'll do

• Serve as the primary implementation specialist and trusted advisor from kickoff through go-live
• Manage a portfolio of customers in various stages of onboarding
• Troubleshoot implementation issues and partner with Product, Support, Operations, and Engineering teams when necessary
• Proactively manage customer expectations and communicate implementation milestones
• Handle customer escalations and adoption concerns

What you need

• 2–5 years in consulting & strategy
• Project management
• Problem solving
• Any graduate

What you get