IN-Technical Consultant Int - Cloud

About the role

IN-Technical Consultant Int - Cloud at JDA. The IN-Technical Consultant Int – Cloud acts as the point of escalation for infrastructure operations, responsible for handling complex issues.

What you'll do

• The IN-Technical Consultant Int – Cloud acts as the point of escalation for infrastructure operations, responsible for handling complex issues
• This role also contributes to infrastructure design, optimization, and strategic initiatives, while mentoring L1/L2 teams and ensuring adherence to best practices
• Perform troubleshooting of hardware, OS, and network issues based on standard operating procedures (SOPs)
• Log, track, and update incidents and requests in the ticketing/ITSM system
• Escalate unresolved issues to L3 teams with proper documentation and logs

What you need

• 5–9 years in devops & cloud
• Terraform
• PowerShell
• Python
• Ansible
• VMware
• ITIL
• Diploma or B.Tech or B.E. or B.Sc or BCA

Good to have

• CCNA
• Linux
• Cloud security
• Azure
• SOP writing
• Root cause analysis