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Incident Manager

Ericsson·Noida

Pay not stated5–10 yrsFull-time
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About the role

Incident Manager at Ericsson. Own and drive end-to-end management of critical and major incidents.

What you'll do

  • Own and drive end-to-end management of critical and major incidents
  • Lead technical and management bridges, coordinating L1, L2, L3, and cross-functional teams
  • Drive incident resolution, escalations, and timely service restoration within SLAs
  • Act as the single point of contact for customer and management communications
  • Ensure accurate incident updates, stakeholder engagement, and service recovery confirmation

What you need

  • 5–10 years in electrical & electronics
  • Telecom
  • Root cause analysis
  • B.Tech or B.E.

Good to have

  • ITIL

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