Incident Manager

About the role

As Incident Manager for the WPP Open Platform, you will own the end to end incident management lifecycle from detection through resolution to post incident review ensuring platform stability, SLA compliance, and transparent communication across all stakeholders. This is not a traditional incident management role.

What you'll do

• Own the full incident lifecycle for all P1 and P2 incidents: detection, triage, escalation, coordination, resolution, and closure
• Serve as the primary war room coordinator during major incidents, driving cross functional teams toward rapid resolution
• Ensure timely and accurate stakeholder communication at every stage of an incident
• Maintain a clear audit trail of all actions, decisions, and communications throughout each incident
• Perform post incident reviews and drive root cause analysis (RCA) with actionable preventive measures

What you need

• 3–6 years in legal & compliance
• JIRA
• Root cause analysis
• Confluence
• Zendesk
• Datadog
• Incident response
• Any graduate

Good to have

• ITIL