IT Support Associate

About the role

As a member of our team, you'll work alongside experienced technicians and service managers who value problem-solving, clear communication, and a genuine commitment to supporting our internal customers. Together, we're building systems and processes that scale with Amazon's growth.

What you'll do

• Handle a mix of ticket-based requests, walk-up support, and remote troubleshooting for Windows, Mac, and Linux environments
• Throughout your day, you might assist a new hire with device setup, troubleshoot network connectivity issues
• Collaborate with colleagues across IT Operations to maintain system reliability and take on rotating on-call responsibilities for production support
• Your work directly impacts employee productivity and satisfaction, making you an essential part of our internal operations

What you need

• 3–6 years in it support & networking
• Troubleshooting
• Linux
• Windows
• Hardware
• Any graduate

Good to have

• CCNA
• AWS

What you get