IT Support Engineer

About the role

The IT Services & Support (ITSD) team keeps Comscore's global workforce productive by owning identity, endpoint, and service-desk operations across our Reston, Portland, New York, Amsterdam, Warsaw, Santiago, and Pune offices.

What you'll do

• Add and remove users from Okta groups, Active Directory security groups
• Manage distribution lists, mail aliases, shared mailboxes, and robotic mailboxes in Microsoft 365 admin center and Active Directory
• Process contractor account creations, 90-day extensions, and offboarding in Active Directory and Okta
• Perform BitLocker recovery-key retrieval, Quest KACE and Automox agent re-enrollment, and CrowdStrike Falcon user-facing endpoint recovery
• Reset MFA factors, unlock accounts, and support user password resets across Okta and Active Directory, including scripted bulk operations on Panel Activation accounts

What you need

• 0–5 years in it support & networking
• Active Directory
• Office 365
• IAM
• JIRA
• Hardware
• Intune
• B.Sc or B.Tech or B.E. or BCA

Good to have

• ITIL
• ISO 27001
• PowerShell
• Bash
• Python
• EDR