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IT Support Engineer

Dotmatics·Remote

Pay not stated3–5 yrsFull-timeRemote

Read from the company's own careers page; you apply on their site.

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About the role

Scientific enterprises need a new level of effectiveness to achieve tomorrow’s breakthroughs. Illness will not wait. The biosphere will not wait. Together, with our scientific community of users, we accelerate scientific innovation in order to make the world a healthier, cleaner, and safer place to live.

What you'll do

  • Work in a hybrid identity environment (on-prem AD synced to Entra ID/Azure AD) alongside Google Workspace, supporting Windows and macOS users
  • Onboarding/Offboarding: Provision new hire access and devices; process offboarding (access revocation, device retrieval)
  • Have experience working UK & US teams
  • Working tickets in Jira Service Management (JSM)
  • Onboarding new joiners, Provisioning new laptop set up and access, including hosting live first day Onboarding meetings/inductions + Offboarding, Decommissioning of users

What you need

  • 3–5 years in it support & networking
  • Active Directory
  • Windows
  • Troubleshooting
  • Intune
  • Office 365
  • Hardware
  • Any graduate

Good to have

  • AWS
  • Azure
  • JIRA
  • IAM
  • PowerShell
  • Bash

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