IT Support Engineer

About the role

The IT team provides internal systems management and end-user support for our colleagues based out in India, the US, and other remote locations. The IT Support Specialist will work closely with other team members to grow our enterprise systems, test and implement new technologies, and provide world-class support for our end users.

What you'll do

• Onboarding & Offboarding: Assist with setting up new joiner laptops, creating user accounts, and safely revoking access and reclaiming laptops during exit offboarding
• Get hands-on experience handling user tickets, setting up macOS and Windows systems, and managing user access

What you need

• 0–1 years in it support & networking
• Windows
• Networking
• Intune
• Firewalls
• JIRA
• EDR
• Diploma

Good to have

• Azure
• Confluence
• SOP writing