IT Support Engineer (L1/L2)

About the role

We are looking for a proactive and customer-focused IT Support Engineer (L1/L2) to provide technical support for end-user computing environments across Windows and macOS platforms. The ideal candidate will have hands-on experience in desktop support, Microsoft 365 administration, Active Directory user management, networking fundamentals, and troubleshooting enterprise IT infrastructure issues.

What you'll do

• Provide L1/L2 support for Windows and macOS desktops, laptops, and peripheral devices
• Diagnose and resolve hardware, software, operating system, and application-related issues
• Support onboarding and offboarding activities, including device provisioning and user setup
• Handle service requests and incidents through ticketing systems while meeting SLA requirements
• Microsoft 365 & Collaboration Tools

What you need

• 3–6 years in it support & networking
• Active Directory
• Office 365
• Windows
• VMware
• ITIL
• Firewalls
• Any graduate

Good to have

• Ticketing tools
• JIRA
• Zendesk
• Azure
• Intune
• ServiceNow

What you get

• ₹4 L–₹5 L a year