IT Support Specialist

About the role

So what does an IT Support Specialist do? Think of yourself as someone who provides assistance and technical support to the business and to team members who are experiencing technical, hardware, or software issues. You are the go-to person for first level technical support for internal customers - to provide resolutions to technical concerns which will result in minimal recurring issues.

What you'll do

• Respond to telephone calls and email messages from users requesting for assistance
• Identify computer hardware, software and telecommunications malfunction and take appropriate action to resolve these issues while ensuring data and system integrity
• As necessary, you will conduct tests, configure, install, modify, maintain, and repair computer hardware, operating systems, applications, software patches, and updates
• Assist in conducting user’s application testing during program implementation, migration, and system maintenance
• Perform desktop system maintenance/upgrades including all desktop OS patches

What you need

• 2–5 years in it support & networking
• Hardware
• Troubleshooting
• Preventive maintenance
• Telecom
• B.Tech or B.E. or B.Sc or BCA