IT Support Specialist

About the role

IT Support Specialist at TaskUs. Respond to telephone calls and email messages from users requesting for assistance.

What you'll do

• Respond to telephone calls and email messages from users requesting for assistance
• Identify computer hardware, software and telecommunications malfunction and take appropriate action to resolve these issues while ensuring data and system integrity
• As necessary, you will conduct tests, configure, install, modify, maintain, and repair computer hardware, operating systems, applications, software patches, and updates
• Assist in conducting user’s application testing during program implementation, migration, and system maintenance
• Perform desktop system maintenance/upgrades including all desktop OS patches

What you need

• 2–5 years in it support & networking
• Hardware
• Troubleshooting
• Preventive maintenance
• Telecom
• B.Tech or B.E. or B.Sc or BCA