IT Systems Analyst

About the role

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. You can verify the authenticity of any SOTI job opportunities by visiting SOTI Careers. SOTI shall not be liable for any fraudulent recruitment activities carried out by unauthorized individuals or organizations.

What you'll do

• Provide technical assistance and support for incoming service desk tickets either in person, online, or over the phone for issues related to computer systems, software
• Investigate & resolve issues reported by users and communicate with specific resources to resolve escalated issues
• Follow up with customers to ensure issues have been resolved
• Able to plan, prioritize and organize workload working within service level agreement standards and agreed objectives
• Install, modify, and repair computer hardware and software

What you need

• 3–4 years in software engineering
• Active Directory
• Office 365
• ITIL
• Diploma or B.Tech or B.E. or B.Sc or BCA