Java Application Support

About the role

The Support Engineer will be responsible for providing Level 2 and Level 3 application support for Eats, Driver, and POS systems. The role involves monitoring support queues, troubleshooting technical issues, performing root cause analysis (RCA), and ensuring timely resolution while maintaining a high level of customer satisfaction.

What you'll do

• Provide Level 2 & 3 application support by monitoring the application support queue and resolving issues in line with established SLAs and protocols
• Respond to all support emails in a timely manner and ensure each issue is followed through to closure
• Collaborate with project leaders and technical teams to create and maintain knowledge base documentation for supported applications
• Identify opportunities for improvement in applications, processes, and business logic to reduce repetitive tickets and enhance user experience
• Perform data and log analysis using tools like Kibana and Postman to troubleshoot and resolve errors or user queries

What you need

• 4–5 years in it support & networking
• Java
• Troubleshooting
• Postman
• REST APIs
• Root cause analysis
• POS
• B.Tech or B.E.