L3 Support Engineer

About the role

Choosing Capgemini means choosing a place where you'll be empowered to shape your career, supported by a collaborative global community, and inspired to reimagine what's possible.

What you'll do

• As an L3 Support Engineer, you will provide advanced technical support for enterprise retail and POS environments
• Be responsible for troubleshooting complex incidents, supporting critical business applications, and ensuring seamless operations across Windows, networking, cloud
• Work closely with L1 and L2 support teams while providing escalations and resolutions for high-priority issues
• Provide L3 technical support for Windows-based systems and enterprise applications
• Troubleshoot and resolve incidents related to networking, operating systems, peripherals, and retail POS devices

What you need

• 2–5 years in it support & networking
• Active Directory
• Troubleshooting
• Windows
• Networking
• Linux
• Hardware
• Any graduate

Good to have

• Splunk
• Windows Server
• POS
• SOP writing
• Root cause analysis
• Microservices

What you get