Lead AI Engineer

About the role

You will be part of the AI team responsible for building next-generation AI capabilities at Helpshift. AI-Powered Answers and Knowledge Base Enhancements LLM-based systems, proprietary ML models, and multimodal RAG pipelines The team includes Backend Engineers, Full-stack Developers, ML Engineers, Data Scientists, and Frontend Developers—collaborating to deliver intelligent and scalable AI experiences.

What you'll do

• Lead and mentor a team of backend and frontend developers, fostering a high-performing, collaborative engineering culture
• Own the technical direction, architecture, and strategy for LLM, AI Agent, and ML initiatives
• Architect and build AI Agents, RAG pipelines (including multimodal RAG), LLM-based services, and evaluation frameworks
• Design, build, and deploy scalable AI/ML systems from concept to production
• Collaborate closely with PMs, ML Engineers, and Data Scientists to convert business requirements into AI-driven solutions

What you need

• 8–10 years in data science & ai
• Machine learning
• LLMs
• Scikit-learn
• AWS
• MLOps
• PyTorch
• Any graduate

Good to have

• Python
• Kafka
• Node.js
• Vue.js
• Java
• Go