Lead Analyst, Payment Abuse Operations'

About the role

You will lead complex investigations, raise the standard for how we detect and remediate payment fraud, and turn ad hoc practices into scalable controls, workflows, and monitoring. This is a senior individual contributor role with no direct reports, on a global team, with significant cross-functional influence and ownership of outcomes.

What you'll do

• Lead complex payment fraud and abuse investigations end to end: find root causes and control gaps, and drive remediation to closure
• Monitor fraud and chargeback performance against payment network and regulatory threshold, investigate the drivers
• Use SQL and data analysis to surface emerging fraud trends, define risk metrics and KPIs, and turn findings into operational and product improvements
• Design and strengthen fraud controls, monitoring frameworks, and tooling, including finding opportunities for automation and ML-assisted detection
• Strengthen operational rigor by standardizing and documenting SOPs, investigation playbooks, and escalation criteria across the team

What you need

• 5–9 years in finance, audit & banking
• Compliance
• Data analysis
• SQL
• Risk management
• SOP writing
• Machine learning
• Any graduate