Lead Analyst - Qualtrics

About the role

The purpose of this role is of Lead Analyst - Qualtrics CX to lead end-to-end implementation and delivery of Customer Experience (CX) programs on the Qualtrics CustomerXM platform. The role involves solution design, stakeholder management, workflow automation, integrations, and project delivery for global clients.

What you'll do

• Lead end-to-end implementation and delivery of Qualtrics CustomerXM (CX) solutions for global clients
• Independently manage multiple client engagements from requirements gathering through deployment and post-launch support
• Conduct discovery workshops, solution design sessions, and translate business requirements into scalable CX solutions
• Configure and deploy Qualtrics surveys, dashboards, ticketing, role-based access, and reporting solutions
• Design, implement, and optimize Qualtrics Workflows to automate customer and operational processes

What you need

• 8–12 years in data & business analytics
• Stakeholder management
• Dashboarding
• Business analysis
• CRM
• Microsoft Dynamics
• Salesforce
• Any graduate