Lead Application Support Engineer

DTCC·Hyderabad

Pay not stated6–11 yrsFull-time

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About the role

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve. The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets.

What you'll do

Verify analysis performed by team members and implement changes required to prevent reoccurance of incidents
Resolve Critical application alerts in a timely fashion including production defects, providing business impact and analysis to teams
Review and update knowledge articles and runbooks with application development teams to confirm information is up to date
Collaborate with internal teams to provide answers to application issues and escalate to as needed
Validate and submit responses to requests for information from onging audits