Lead Application Support Engineer

About the role

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve. The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets.

What you'll do

• Lead the resolution of critical production issues by coordinating Major Incident calls, engaging appropriate teams, and driving root cause analysis to closure
• Troubleshoot and debug application and system components within complex, highly regulated environments spanning on‑premise, cloud, and hybrid platforms
• Review and analyze proposed application designs, identifying operational gaps and providing recommendations to improve performance, resiliency, and supportability
• Participate in Monthly Service Reviews (MSR) with development partners to review KPIs, operational metrics, and service performance
• Execute responsibilities during planned and unplanned Disaster Recovery and Loss‑of‑Region events, ensuring required tasks are completed and evidence is collected

What you need

• 10–18 years in it support & networking
• Linux
• Troubleshooting
• Windows
• Mainframe
• AWS
• Capital markets
• Chartered Accountant

Good to have

• SQL
• IAM
• Snowflake
• Splunk
• Grafana
• Selenium