Lead - Cloud and Data Platform Operations

About the role

We are seeking an experienced operations leader to head the Cloud and Data Platform Operations function out of Chubb's engineering centre in India. This is an Operations Leadership role — the successful candidate will own the 24/7 availability, reliability, and performance of Chubb's enterprise cloud infrastructure (AWS, Azure, GCP) and data platforms hosted on these hyperscalers.

What you'll do

• 24/7 Operations & Service Reliability
• Own end-to-end production operations for cloud infrastructure and data platforms, ensuring systems meet availability, performance, and SLA commitments around the clock
• Serve as the senior escalation point for critical incidents — leading response, coordination, and communication across technical teams and executive stakeholders
• Establish and maintain on-call rotas, escalation procedures, and runbooks across the globally distributed team to ensure no single point of failure in operational…
• Drive post-incident reviews (PIRs) and root cause analysis (RCA), translating findings into preventative engineering improvements and updated operational playbooks

What you need

• 15–20 years in data science & ai
• AWS
• Databricks
• Snowflake
• Airflow
• GCP
• ITIL
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Kubernetes
• Azure
• Terraform
• ServiceNow
• CI/CD
• ETL