Lead Engineer, Systems Engineering(Salesforce Architect)

About the role

The Senior Architect serves as the embedded delivery architect supporting the Salesforce Contact Center Management delivery team. This role translates service-domain direction and enterprise architecture standards into solution designs and executable delivery plans for complex customer-engagement and contact-center initiatives.

What you'll do

• Translate the Principal Architect’s service-domain strategy, target architecture, standards, and guardrails into project-level contact-center solution designs
• Lead architecture design for initiatives supported by the Contact Center Management delivery team
• Define solution interactions across Salesforce, digital engagement channels, routing capabilities, telephony and CCaaS platforms, integrations, data services
• Decompose large contact-center solutions into sequenced, workable technical deliverables with clear dependencies, boundaries, ownership, and implementation guidance
• Work with Product Owners, Business Analysts, Engineering Leads, Technical Leads, and external technology partners to convert architecture into Jira epics, enablers

What you need

• 6–11 years in software engineering
• Salesforce
• JIRA
• Agile
• B.Tech or B.E. or B.Sc or BCA or M.Sc or M.Tech or MCA

Good to have

• System design
• AWS
• Root cause analysis
• CI/CD
• Azure