Lead I - BPM

About the role

Senior BPO Claims Processor – Lead Experience: 8+ YearsRole: Senior BPO Claims Processor – LeadJob Type: Full-timeFunction: BPO / Claims OperationsLevel: Lead We are seeking an experienced Senior BPO Claims Processor – Lead with 8+ years of experience in claims processing and BPO operations.

What you'll do

• Claims Processing & Operations Manage and oversee end-to-end claims-processing activities within the assigned process/workstream
• Process and review complex, high-value, or exception claims requiring senior-level intervention
• Validate claim information and supporting documentation for completeness and accuracy
• Identify processing discrepancies, exceptions, and missing information and facilitate appropriate resolution
• Ensure claims are processed according to established SOPs, business rules, quality standards, and contractual SLAs

What you need

• 8–15 years in operations
• Claims processing
• Reporting
• Process improvement
• Documentation
• Stakeholder management
• SOP writing
• B.Com or BBA

Good to have

• Inventory management
• MIS reporting
• Six Sigma
• Root cause analysis
• Performance management

What you get