Lead Managed Services Consultant

About the role

Lead managed services delivery for enterprise SaaS customers by owning platform strategy, governance, operational excellence, and continuous improvement initiatives. Serve as a trusted advisor to customers, driving adoption, business value realization, platform optimization, and long-term success.

What you'll do

• Lead end-to-end managed services delivery, ensuring platform stability, governance, adoption, and alignment with customer business objectives
• Drive strategic consulting engagements, helping customers optimise digital experiences, engagement models, operational processes, and platform utilisation
• Act as the primary advisor to customer stakeholders, providing guidance on best practices, platform capabilities, governance frameworks, and roadmap planning
• Lead requirements discovery, solution design, enhancement planning, and execution of continuous improvement programmes
• Establish governance frameworks covering user administration, access management, workflows, content lifecycle management, and operational controls

What you need

• 8–12 years in consulting & strategy
• Process improvement
• Customer success
• SEO
• Content strategy
• CRM
• Stakeholder management
• Any graduate

Good to have

• HTML
• CSS
• Responsive design
• REST APIs
• JavaScript

What you get