Lead Product Data Analyst - AI Products

About the role

We're hiring a Lead Product Analyst, AI Products to be the analytics owner and measurement lead for HighLevel's AI pillar -Voice AI, Conversation AI, AI Employee, and Ask AI. These products are shipping fast with limited analytics foundation underneath them; we would provide value by creating consistent instrumentation, agreed success metrics, and a rigorous read on adoption or quality.

What you'll do

• Own instrumentation coverage for the AI pillar -define the events and properties each AI surface must emit, and drive them into the roadmap with PMs and engineering
• Define feature-level KPIs and success metrics for Voice AI, Conversation AI, AI Employee, and Ask AI -what "working" and "adopted" mean, made explicit and trusted
• Partner with the Experimentation & Causal Inference lead to design and read AI experiments, including measurement approaches for non-deterministic, fast-iterating systems
• Separate real signal from instrumentation gaps, novelty effects, and data maturity in every read
• Set the measurement direction and standards for the AI analytics domain -the canonical metrics and instrumentation contracts other teams build on -and mentor analysts as…

What you need

• 7–13 years in data & business analytics
• SQL
• Python
• Snowflake
• Instrumentation
• Statistics
• Roadmapping
• Any graduate

Good to have

• Machine learning
• LLMs
• CRM
• dbt