Lead Software Analyst

About the role

In this role, you will play a key part in ensuring the stability, reliability, and performance of critical enterprise software applications. You will focus on Level 2 (L2) production support, incident triage, and advanced database troubleshooting, with a strong emphasis on Oracle PL/SQL development. Working across technical and business teams, you will investigate complex production issues, identify root causes, and coordinate effective resolutions.

What you'll do

• Incident Management and Triage: Monitor, prioritize, investigate, and resolve production incidents based on severity and business impact
• Database Development and Support: Maintain and troubleshoot Oracle PL/SQL codebases, write and optimize complex SQL queries, perform database scripting, validate data
• Technical Investigation and Escalation: Conduct detailed root cause analysis, isolate issues, document findings
• Customer and Stakeholder Communication: Participate in customer calls, address technical queries, explain complex issues, and provide clear updates on incident status
• Cross-Functional Collaboration: Work closely with development, QA, operations

What you need

• 6–10 years in software engineering
• SQL
• Java
• REST APIs
• Git
• ServiceNow
• JIRA
• B.Sc or B.Tech or B.E. or BCA

Good to have

• ITIL
• Linux
• Data modelling
• PowerShell
• Root cause analysis
• SOP writing