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Lead Support Engineer

AON·Gurugram

Pay not stated10–18 yrsFull-time
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About the role

Job Title- Lead Support Engineer Position type- Full Time Work Location- Bangalore/Noida/Gurgaon Working style- Hybrid Required education and certifications critical for the role- A bachelor’s degree in technology Required years of experience – 10+ years of relevant experience AON IS IN THE BUSINESS OF BETTER DECISIONS At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

What you'll do

  • Be responsible for providing and leading a team to deliver technical support and troubleshooting assistance to users of our proprietary applications
  • Work closely with our development team to identify and resolve issues
  • Lead and mentor a team of specialists to ensure full coverage during Monday-Friday business hours Provide guidance and support to ensure the team meets performance goals…
  • Provide first and second-level technical support for applications via phone

What you need

  • 10–18 years in it support & networking
  • Troubleshooting
  • Ticketing tools
  • SOP writing
  • Any graduate

Good to have

  • Power Query

What you get

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