Lead System Engineer

Infinite Computer Solutions·Bengaluru

Pay not stated5–10 yrsFull-time

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About the role

We are hiring L3 Support Engineers with deep domain expertise to manage critical escalations, lead root cause analysis, and drive platform improvements. You’ll be the final escalation point for enterprise application and infrastructure issues and provide mentorship to lower tiers.

What you'll do

Own escalations for applications like SharePoint, PowerBI, Project Server, O365, VPN
Drive RCA completion for P1/P2 incidents within 10–25 business days
Support changes, configurations, and enhancements (L2/L3 scope)
Lead and contribute to CAB processes, technical audits, and platform reviews
Act as an SME for automation, scripting, and system health monitoring

What you need

5–10 years in software engineering
Office 365
Azure
CI/CD
Incident response
PowerShell
Root cause analysis
B.Tech or B.E. or B.Sc or BCA or Class 12

Good to have

JIRA
ITIL
Power BI

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