BI&A Manager
BCG·Gurugram
- Can I apply
- Open to any education · Mid level
- Pay
- Pay not stated
- Source
- From the company's careers page · today
- How to apply
- On BCG's site: account needed, ~10–15 min
Early: posted 1 h ago on their own site
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About the role
Focus on execution, operational stability, customer support, and ongoing platform adoption.
What you'll do
- Execute platform updates aligned to defined solution blueprints, best practices, and core configuration architecture
- Assist in configuring and maintaining routing logic, queues, IVR flows, case workflows, SLA rules, and escalations
- Support bot workflows, automation rules, and bot-to-agent handoff configurations to improve operational efficiency
- Identify basic platform gaps, configuration issues, and optimization opportunities, and recommend improvements aligned to customer requirements
- Help maintain platform adoption by supporting users in understanding and using configured features effectively
What you need
- 3–5 years in consulting & strategy
- Customer success
- CRM
- Problem solving
- Any graduate
What you get
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