Manager, End User Support

About the role

We’re looking for a people-first leader who knows how to turn potential into performance. The ideal Manager of End User Support brings at least three years of leadership experience, strong coaching and performance management skills, and a demonstrated ability to deliver results.

What you'll do

• Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance
• Manages the team's resolution of technical troubleshooting issues to ensure end user productivity
• Leads consultations with clients and key stakeholders on potential technical issues or problems that were identified by the team
• Creates and maintains knowledge-based articles, procedures, and training for support areas and crew. Partners with IT to train staff when necessary
• Maintains an accurate data inventory regarding advanced end-user issues within the tracking system and according to policies and standards

What you need

• 5–9 years in it support & networking
• Troubleshooting
• Windows
• Performance management
• B.Tech or B.E. or B.Sc or BCA

Good to have

• ServiceNow