Manager I, Amazon Now Ops, Central Operations

About the role

Global Specialty Fulfillment Central Operations (GSF CO) functions as the Command-and-Control Center for Fresh, SSD operations in India, Middle East and Singapore geographies, and Amazon Now (Quick Commerce) operations in India, Middle East, and North America. This creates an innovative environment where you'll have significant impact on improving customer experiences across multiple regions.

What you'll do

• Your day begins with an in-depth analysis of the previous day's operational defects, using data to identify patterns and root causes
• Collaborate with operations teams to understand the current day's performance status and potential challenges
• Throughout the day, you'll brainstorm strategies to reduce operational costs and business waste
• Balance analytical work with cross-functional collaboration, all focused on improving customer experience

What you need

• 2–5 years in operations
• Performance management
• Root cause analysis
• Documentation
• Any graduate

Good to have

• Lean
• Process improvement

What you get