Manager, Training Knowledge Systems

About the role

We're looking for a technically capable Knowledge Systems Manager to build, administer and evolve our knowledge management ecosystem on Zendesk. you'll build tools and apps directly on the platform, work alongside engineers on integrations and UX, and take ownership of authentication and API-level troubleshooting, while also maintaining the knowledge base and the documentation that keeps it useful.

What you'll do

• Design, build and maintain custom applications on Zendesk App Builder (e.g. dashboards, content management tooling, publishing workflows)
• Own configuration of Zendesk Guide: themes, article templates, content presentation and publishing workflows
• Work directly with developers/engineers on Zendesk UX and UI translating requirements into technical specs and reviewing implementation
• Support and extend AI and automation features within Zendesk
• APIs, Authentication & Integrations

What you need

• 3–6 years in data science & ai
• Prompt engineering
• Zendesk
• HTML
• CSS
• LLMs
• Any graduate

Good to have

• JIRA
• Confluence
• Azure