Merchant Experience Lead

About the role

The Merchant Experience Lead – EDC (Mid-Market Channel) will be responsible for enhancing the end-to-end merchant experience across the EDC (Electronic Data Capture) ecosystem. The role focuses on driving key business outcomes such as increasing EDC active merchants, reducing merchant churn, and enhancing GMV (Gross Merchandise Value) of retained merchants.

What you'll do

• Own the merchant lifecycle experience for mid-market EDC merchants — from activation to sustained engagement
• Build frameworks to measure and enhance merchant satisfaction, retention, and activity levels
• Identify top friction areas in merchant interactions and drive corrective action across teams
• Churn Reduction & Retention Growth
• Track and analyze EDC churn metrics; design interventions to improve retention rates

What you need

• 8–20 years in finance, audit & banking
• Power BI
• Excel
• SQL
• Tableau
• SOP writing
• Audit
• Any graduate